Email Customer Care
Email us at support@rednoir.com for any questions. We are working on extending to phone support and service will be available in the near future.
Shipping Information
Orders are packed and shipped Monday-Friday only. Most orders are shipped within 48 hours from the order date but it may take up to 4 business days. Orders placed on the weekend and select holidays are processed on the next business day.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.
Delivery Options
We currently offer standard shipping only. Shipping only within US. We will soon have more shipping options available.
Standard delivery usually arrives within 4 – 12 business days from the shipped date, excluding holidays. Please allow 1-2 days handling time.
Standard delivery to Alaska, Hawaii, and P.O. Boxes addresses usually arrives within 5 – 13 business day from the shipped date, excluding holidays.
Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date, excluding holidays.
Returns & Exchange
RETURNS & EXCHANGES
The following Return Policy only applies to online purchases made through www.rednoir.com.
- FINAL SALES: All sales of Gift cards, e-gift certificates, and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
- For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unused, unaltered and unwashed with tags and must be accompanied by the original return form and customs documents (if applicable).
RETURN LIMITATIONS
Gift Cards, E-Gift Certificates, and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s).
Returns must be unused, unaltered, and unwashed with all tags attached.
HOW TO RETURN
| Returns are accepted within 30 days from the shipped date. Please note all Gift Cards, E-Gift Certificates, and final sale merchandise may not be returned for a refund or exchange. Returns must be unused, unaltered, and unwashed with all tags attached.Your order will include an invoice, return form, and/or customs documents. On your Return Form, check off the items you wish to return and list the return reason codes. Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible). Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s). Mail your online returns to the following address: Online Returns 3880 N. Mission Rd Dock H4-1 Los Angeles, CA 90031 Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. |
DAMAGED, DEFECTIVE, OR WRONG ITEM(S) SHIPPED
Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped. Exchanges by mail are not permitted for returns from U.S. territories and APO/FPO.
Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded. For Rug exchange please email support@rednoir.com for further instructions.
To ensure proper processing, please select the appropriate Return Reason Code listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unused, unaltered, and unwashed with all tags attached.
REFUNDS
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
Returns for Online Purchases made with Gift Cards, E-Certificates or Store Credit:
Refunds can only be made to the exact Gift Card, E-Gift Certificate or Store Credit used for the original purchase. Please retain the Gift Card, E-Gift Certificate and/or Store Credit after your online purchase, for return refunds and future purchases.
FAQs
Browse F.A.Q. Topics
E-Gift Certificate
Do gift certificate purchases qualify for special offers or promotions?
Yes, gift certificates count toward the purchase amount required to be eligible for free shipping or promotional offers.How do I check the balance of my Gift Card/E-Gift Certificate?
Check your Gift Card/E-Gift Certificate balance here.Can I redeem an E-Gift Certificate in a store?
Our E-Gift Certificates are redeemable online at www.rednoir.com and cannot be redeemed in stores or other sites. All E-Gift Certificates are sent by email. Please click here to view the full details of our E-Gift Certificate Terms and Conditions.I cannot find the answers to my questions, how do I reach Customer Service?
Please click here to contact our Customer Service Team.
Order Status
Why was my order cancelled?
- Rednoir was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
- If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
- If you still need assistance please email through the "Contact Us" link.
How do I check on the status of my order?
- You may view the status of your order by logging into your Rednoir account and clicking on Past Orders. Click here to check on that status of your order.
- Click on Track Order at the footer of the page. Make sure to have the order # and email address available.
- Confirmations are sent via email within 30 minutes when
- your order has been received or
- your shipment has been processed, based on the valid email address provided to us.
- If you did not receive any confirmation emails, please check your email spam filter.
- Select Rednoir.com as a trusted website domain in your spam filter.
- To avoid any duplicate orders, please go to "MY ACCOUNT" to verify your order has been placed before resubmitting your order.
My order status says, “pending.” What does that mean?
'Pending' just means that our system successfully received your order! Once the order leaves our fulfillment center, we'll email you a tracking number, and your order status will change to 'Shipped.'I cannot find the answers to my questions, how do I reach Customer Service?
Please click here to contact our Customer Service Team.
Ordering
Can I modify or cancel my order?
We are only able to cancel or make changes while your order status is “pending” (generally stays pending 1 - 24 hours after you place the order). After that, unfortunately we are unable to modify or cancel your order.Can I use more than one coupon on my order?
Yes, as long as the coupons disclose that they are valid as combined.What does ‘Final Sale’ mean?
If an item is marked 'Final Sale,' this means that it cannot be returned or exchanged. Store credit or a refund will not be issued for any returned 'Final Sale' items.Something I just ordered yesterday at full price is now on sale! Can I get the sale price?
We'll issue you the price difference in store credit, as long as: * Your order was placed within 7 days of the item(s) going on sale. * You purchased the item(s) at the original price. We cannot offer further markdowns on sale merchandise.I just placed an order yesterday, and now you’re offering a coupon. Can I use it on my previous order?
Sorry, but we are unable to retroactively apply coupons to orders that have already been placed.Oh, no! An item I love is out of stock! What can I do?
Sign up for a notification - it's an easy way to find out when sold out items have been restocked. If that pillow you've fallen in love with is sold out or that rug you're dying to have is no longer available, just sign up for an email restock notification. That way, whenever the item comes back, you'll be the first person to find out!Do you restock items that are sold out?
For our one-of-a-kind and special edition items, we're generally not able to re-stock. However, sometimes we are able to feature something similar! Our regular items can often be re-ordered, and if we have enough interest we do our best to get more. When you see an item that you'd like that isn't currently in stock, click on the 'I Need It!' link and let us know!Is my privacy and personal information secure on your site?
Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.What kinds of payment methods do you accept?
We accept the following forms of payment:- Visa
- MasterCard
- Discover
- American Express
- PayPal
- REDNOIR Gift Cards, E-Gift Certificates, and Store Credits issued within the United States.
Can I order by phone?
Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website. Click here to shop.I cannot find the answers to my questions, how do I reach Customer Service?
Please click here to contact our Customer Service Team.
Payment
What if my credit card is denied?
You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens.When will my credit card be charged?
Your credit card will be charged once your order is processed to ship. Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. Rednoir reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.Can I pay with more than one RedNoir E-Gift Certificates and Store Credits?
Yes, you may use up to 10 gift certificates per transaction. Enter the first certificate number and pin and click on the "APPLY" button. Then, a new entry box will display underneath for entering the following gift card number and pin.What kinds of payment methods do you accept?
We accept the following forms of payment:- Visa
- MasterCard
- Discover
- American Express
- PayPal
- REDNOIR Gift Cards, E-Gift Certificates, and Store Credits issued within the United States.
I cannot find the answers to my questions, how do I reach Customer Service?
Please click here to contact our Customer Service Team.
Registration
How do I change my email preferences?
If you've joined Rednoir, you're automatically set to receive emails about our fun features and contests, exclusive opportunities, and first-to-know info, as well as other news and important order info. But, you can also customize the types of messaging you wish to receive. Wanna do that? First make sure you're signed in, then click on your name at the top of the page to access your email settings. From there, you can select, adjust, or limit your email preferences as you wish!Why don’t I get Rednoir emails?
We like to keep in touch with our community, so we send our members emails about fun features, contests, and sales, in addition to other news and important order info. We also take care to respond to every customer email that we receive. So, if you've joined Rednoir but aren't receiving these emails, or if you're simply having trouble communicating with us, we're sorry! Gmail, Yahoo!, and Hotmail can mistakenly block Rednoir messages as spam, and many of our customers who have these addresses don't receive our messages at all. If your address is through one of those providers, this is most likely the reason. But, you can adjust your settings to make sure our emails get to your inbox and not your spam folder. Here's how to do it with Gmail, Hotmail, and Yahoo. If that's not the problem, email us at support@rednoir.com, and we'll happily help you. If you're not a Rednoir member, but you'd like to receive our emails, won't you join us?How do I change my account information?
As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.How do I reset my password?
Please click here to reset your password.Why should I become a registered user?
- You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
- You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
- You can receive coupon, discounts, special offers and members-only promotions through our Rednoir Newsletter.
How do I register?
You can click here to register.Do I need to register before placing an order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.I cannot find the answers to my questions, how do I reach Customer Service?
Please click here to contact our Customer Service Team.
Return
Can I return or exchange my free gift?
Sorry, but our free gifts cannot be returned or exchanged for other items. You can read more about our returns and exchanges here.How soon will I receive a refund for my return?
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.What is your Return Policy?
Returns are accepted within 30 days from the shipped date. Return limitations apply. Please click here to view the full details of our Return Policy.I cannot find the answers to my questions, how do I reach Customer Service?
Please click here to contact our Customer Service Team.
Shipping
What is Next Day Delivery
Next Day Shipping is available on orders placed before 11:00am PST. Orders placed before 11am PST will arrive the following business day, by end of day. Next Day Shipping is only available to delivery addresses in the 48 contiguous states. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO addresses. Orders placed on the following holidays are not eligible for Next Day Shipping: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day, New Yea’s Eve, New Year’s Day.What is Express Delivery
- Express shipping orders placed Monday through Friday, excluding holidays, before 11:00 AM PST will usually arrive within 2-3 business days from the shipped date. Please allow 1-2 days handling time.
- Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day, New Yea’s Eve, New Year’s Day.
- Express shipping is not available for Alaska, Hawaii, P.O Boxes, and APO/FPO addresses.
What is Standard Delivery
- Standard delivery usually arrives within 4 - 9 business days from the shipped date, excluding holidays. Please allow 1-2 days handling time.
- Standard delivery to Alaska, Hawaii, and P.O. Boxes addresses usually arrives within 5 - 13 business day from the shipped date, excluding holidays.
- Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date, excluding holidays
How do I track my package after it has been shipped?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click here to track your package.Do you ship internationally?
Only for bulk orders/wholesale orders. Besides that, Rednoir ships to all 50 United States addresses. Higher shipping rates apply to the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.What kinds of shipping options do you offer?
We offer a variety of shipping options and rates. Free shipping is available to all 48 continental U.S. States. Click here to view the details of our shipping options and rates.I cannot find the answers to my questions, how do I reach Customer Service?
Please click here to contact our Customer Service Team.
